I think the truth is that Custom Cages probably don't want to deal with 'end-users' as they only want their kit installed by approved installers. Why should they provide help to loads of 'Joe Public' when their business customers are actually their own approved installer outfits.
If you want to buy a Sony TV, you go to Dixons/Comet etc or even a Sony Centre (independent retailer) for help, service and warranty. You don't phone or send e-mails to Sony in Japan. By the same token, why should a manufacturer (who never has a direct business relationship with you) take valuable time and effort to deal with you directly?
Custom Cages are a relatively small firm with only 18 employees. I'm sure that it could need another person there (another wage etc.) just to deal with the public if that was what they chose to do.
I am going to be fitting a bespoke cage to my car but it will be based on the CC FIA quattro cage and will be supplied and fitted by a Custom Cages approved installer. If I have any questions, I would expect to ask the retailer/installer - not CC themselves.
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John
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