As previously mentioned, I can leave a message in this thread that I started on there
https://www.quattroforum.com/postid/148016/
One thing that might be worth checking is whether your browser is not part of the issue. Some of my company’s stuff works only on specific browsers, or loses functionality. I can’t reset my password from Safari, or my iPad, which I have to do every 180 days (Irony, my company issues us with an iPad, but our IT department don’t manage it, so don’t cater for it, and we can’t contact It unless we first log in)
All this tech is pretty unhelpful these days.