I think you should put the abusive e mail up here, I always told my staff that you never reply to anybody in a style that you don't mind appearing on the front page of the local papers........ we had a very minor hiccup once and .... yes the receiver happened to be the local reporter ... it was on the front page!! and it was NOT abusive in any way , just a bit embarrassing.... oh well........
but you only have seven Audis.. ( I include the NSU
)