I sold a car radio/sat nav unit on ebay in the first week of August & sent it out 2 weeks ago tomorrow. It had superficial damage to the screen but I described this as cosmetic damage only. I tested every feature of the radio & all was working fine. The item was sent insured as it is worth a bit.
The buyer received the item & then left me positive feedback the following week... this was just the middle of this week.
On Friday there I received this message:-
"hi just fitted the system today, everything is fine apart from the fact that there is a problem with the back button on the touch screen, i have made a call to car radio and the cost of the repair is more than i would want to pay, as a result i would like to return this item for a full refund.
regards"
The 'back button' was working fine when I tested the unit, but then it's been couriered to it's new owner & possibly been fitted in it's new location for the last week or so. The guy also might be speaking truthfully, but if I spent a chunk on a secondhand system I'd check it the day it arrived.
At this stage, a dispute has not yet been raised.
Where do I stand with this... anybody had a similar experience?
